Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?


Shipping Information

Where do you ship from?

We ship our items and garments to you directly from our distribution centre based in Bolingbrook, IL., USA.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, return for a refund (full price item only).

What shipping options are available?

Fedex ground and express shipping is available to you.

Do you offer free shipping?

Free shipping depending on your order size. Currently, we are offering FREE shipping within US when your order is over $250 (before taxes).

How much is shipping for orders less than $250?

Ground Orders $0 - $249.99: $20

Ground Orders $250+ : FREE Shipping

Express Orders $0 - $149.99: $30.00

Express Orders : $30.00

What should I expect for delivery times?

Ground (5-8 business days)

Express (1-2 business days)

If you choose Ground Shipping as your option at checkout, your item should arrive within 5 - 8 business days.
If you choose Express Shipping as your option at checkout, your item should arrive within 1 - 2 business days.

Can I track my order once it is shipped?

Orders are shipped via FedEx. Once your order has shipped and we've received your tracking number, you will receive an email confirmation with the Fedex tracking number. You will be redirected to the tracking site once you click the link in your confirmation email.

Please note:

Once you receive your tracking number, it may take up to 24 hours until you see your package on the move and making its way to your door via tracking details.

Will I be charged duties or any additional fees?

You will not be charged any duty fees or additional fees. All packages are cleared prior to being delivered to you. Which means you will not be invoiced for duties or customs fees.

Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

How long do I have to return my item from delivery date?

Returns must be made within 30 days from the delivery date

What do I need to do before returning my item?

All items must be unused, unwashed, and returned in their barcoded individual bag with original tags.

Will my shipping fee be refunded from my original purchase as well?

Shipping costs are non-refundable

Is there a return fee?

We like to provide a safe shopping experience, so we are happy to let you know that there is no return fee. Quality clothing deserves quality understanding and quality service, we pride ourselves on providing all of the above!

How will I be refunded?

How will I be refunded?

What is not accepted as a return item?

We do not accept returns for the following merchandise:

• Any washed or worn merchandise

• Clearance or sales merchandise (Any items discounted from the original price at time of purchase)

• Returned merchandise without original tags and labels or received beyond 30 days after the original delivery date will not be accepted.

• Any merchandise without a RETURN AUTHORIZATION FORM with be returned to sender.

How do I return or exchange my item?

We make returns as easy as possible with our direct link. If you would like to move forward with a return or exchange, and you meet the criteria above, please click the button below to get started. You will be redirected to a new window.


Garment Care

What material is neon buddha primarily composed of?

At Neon Buddha, it’s important to us that our customers are able to care for their garments in a way that’s both easy on the fabric and the environment. Our clothing is crafted from cotton and spandex, is 100% pre-shrunk, and easy to care for.

Is neon buddha machine wash and dry friendly?

AnswerYes, neon buddha is machine wash and dry friendly, as everything is pre-shrunk for you. When washing, use mild environmentally-friendly laundry soap for best results and longevity.

If you would like to try our Conscious Care Laundry Strips for your next wash, you can purchase them and have them on the way to your door with the direct link below:

Conscious Care Laundry Strips

What is the best start-to-finish process for garment care?

Separate bright colors from whites and darks to preserve color intensity

Avoid fluff and lint on your clothing by washing your Neon Buddha garment separate from cotton towels

Machine wash your garment. Best practice is in cold water, but all of our garments are warm water safe for days when your workout has been especially intense or the kids have taken ‘messy’ to a whole new level

Neon Buddha is durable and pre-shrunk, so a warm dryer setting is okay. We feel a better and more environmentally-friendly option is line drying

Brighten up the yard and watch the savings grow on your energy bill!

That's it! Enjoy being comfortable, looking great, and own that day of yours in no time!

Get in touch

Have questions about your order, or a general enquiry?